Delivery Times
Delivery dates. All masks are made to order and the delivery date will depend on demand. During times of peaks demand ( e.g. Government Announcements ) delivery may be delayed as there is only so many I can make. Currently due to demand, the time between payment and posting is approximately 10 working days or more.
Choice of Cloth
When you order you will select you choice of cloth, but in some cases I may run out and not be able to get the same pattern. In which case I will contact you to see if you have an alternative.
Delivery
If you select postage, it will be by Royal Mail untracked – Royal Mail delivery times are outside my control. If you live close enough I may decide to hand deliver at the same post and packaging rate
Returns
All Face Coverings are custom made to order, so once ordered you are liable for payment. Unlike normal distance selling rules, because they are custom made to order, you do not have the right to cancel or to return without cause within 14 days. Of course I want you to be happy but please consider this when you order.
Once worn, of course, for hygiene reasons no return would be acceptable in any circumstance.
Care of your face covering
I advise you wash your face covering when you get it home.
Do not fast spin. Do not tumble dry, hang dry only, otherwise you will damage the elastic, nose wire and possibly the fabric.
Do not over stretch ( or let your children over stretch ) the elastic, otherwise it will break.
Breaking the elastic
If you break the elastic, or it wears out, as it is a soft comfortable elastic, it is your responsibility to find and fit suitable replacement elastic. The face coverings are stitched with tunnels so you simply re-thread your replacement elastic.
Disclaimer
These face coverings are not medical grade nor a sterile product. You use these totally at your own risk. I can take no liability for their use or suitability whatsoever.
